Need Assistance? We’re Here to Help 24/7!

For the fastest response (typically within a few minutes), reach out to us on Facebook Messenger or Instagram Direct Message. Our team is available to assist you with any inquiries, order updates, or product recommendations. For order questions please send us your order number and shipping address with your inquiry to speed things along.

We pride ourselves on excellent customer service and typically reply within minutes, If no one is available we will then respond and resolve inquiries within 24 hours.

Prefer email? Contact us at customersupport@fleurderm.com, and we’ll get back to you as soon as possible.

Yes, most of FLÉURDERM™ products are formulated to be effective yet gentle, catering to a wide range of skin types, including sensitive, dry, and mature skin. Each formula undergoes dermatological testing to ensure optimal results without irritation. If you have sensitive skin please check the ingredients list.

Yes! FLÉURDERM™ offers worldwide shipping & delivery, we have several local hubs to ensure fast shipping within the US, UK & Europe to ensure our skincare reaches customers globally. Shipping costs and delivery times vary by location, details are available at checkout.

We currently ship to the United Kingdom, United States, and 27 EU countries, including:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Yes! Our FLÉUR Inner Circle membership allows you to enjoy exclusive pricing, priority access to new launches, and complimentary full-sized samples throughout the year. Members receive 20% off retail prices, making luxury skincare more accessible.

You have full control over your FLÉUR Inner Circle membership. You can easily skip, pause, modify, or cancel at any time through our Subscription Portal:

🔗 Manage Your Membership Here

Simply log in, navigate to the Membership section, and select the option that suits you. There are no hidden fees or commitments, and you can rejoin (if spots are available) to continue enjoying exclusive member pricing and perks.

For further assistance, feel free to contact us at customersupport@fleurderm.com.

Each formula is developed with a meticulous approach, crafted under strict quality controls to ensure premium skincare standards. We blend scientific expertise with powerful botanical actives, ensuring every product delivers results. We have warehouses in US, UK and Europe.

FLÉURDERM™ products are designed to seamlessly integrate into your daily regimen. Whether you need deep hydration, brightening, or firming, each formulation layers effortlessly. For best results, follow this order:
Cleanse → Serum → Moisturizer → SPF (AM Routine).

FLÉURDERM™ blends clinical science with luxury skincare, ensuring each formula delivers high-performance results with the finest botanicals and advanced actives. Every product is dermatologically tested, vegan, and ECOCERT-Certified and Awards, offering a clean yet powerful approach to skincare without compromise.

Unlike traditional luxury brands, we have stripped down our business model, eliminating unnecessary markups and third-party retail costs - to pass those savings directly to you. This means you receive luxury, premium, scientifically advanced exclusive skincare at a more accessible price, without sacrificing the highest quality or efficacy.

Absolutely. FLÉURDERM™ is committed to clean, conscious beauty. Our entire range is vegan, cruelty-free, gluten-free, and formulated without harmful additives. We also hold ECOCERT COSMOS Natural Certification, ensuring the highest standard of ethical and sustainable skincare.

Our products are formulated with natural and stable active ingredients, ensuring optimal efficacy and freshness. Each product has a shelf life of 12 to 24 months from the opening date. Please check the PAO (Period After Opening) symbol on the packaging for specific guidance.

If your subscription payment is processed and you’d like to cancel, we’ll issue a refund as long as your order hasn’t been processed by our warehouse. If it has already been processed, you can reach out to us via email customersupport@fleurderm.com (quote your order number), once your order arrives and we’ll gladly assist you from there.

We want you to love your FLÉURDERM™ experience. If you are not satisfied, we accept returns on unused, unopened products within 14 days of delivery.

Due to the nature of skincare, we cannot accept returns of opened products for hygiene reasons.

Please contact customersupport@fleurderm.com for assistance.