Cancellation Policy

General Cancellation Policy

At FLÉURDERM™, we strive to provide the highest quality skincare and a seamless shopping experience. If you need to cancel an order, subscription, or service, please review our policy below.

Order Cancellations

• Orders may be canceled within 14 days of purchase.

• If the order has already been shipped or received, the product must be returned in its original, unused condition before a refund can be processed.

• The customer is responsible for return shipping fees unless the return is due to a product issue or defect, in which case FLÉURDERM™ will provide a prepaid return label.

• Refunds will be issued once the returned product has been received and inspected.

Subscription Cancellations & Modifications

• Customers may cancel, pause, or modify their subscription at any time through their account.

• Subscription management is available here: http://portal.subi.co.

• If a subscription payment has already been processed and the order has been fulfilled, the customer must return the product before receiving a full refund.

• Subscription cancellations do not include refunds for already shipped or received orders unless returned in their original, unused condition.

Service Cancellations (If Applicable)

• For any service-related purchases, cancellations must be requested before the service has been fulfilled to receive a full refund.

• Once a service has been delivered or partially rendered, refunds may be subject to review on a case-by-case basis.

For any cancellation inquiries, please contact our customer support team at customersupport@fleurderm.com